At MOMOTEES, we strive to deliver your orders promptly and efficiently. The following Shipping Policy outlines our procedures and policies regarding the shipment of our products.

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1. Shipping Locations

We ship to all addresses within Singapore.
 

2. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. The shipping rates may vary based on the destination, weight, and dimensions of your order.
 

3. Order Processing

3.1 Processing Time

Normal orders are processed within 3-5 days, while Pre-Orders are processed after pre-orders close. Orders are not shipped or delivered on weekends or holidays.
 

3.2 Order Confirmation

You will receive an order confirmation email once your order has been processed.
 

4. Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

 

4.1 Shipping Schedule

Normal orders will be shipped out within 1 week of confirmation. Pre-orders will be shipped out within 1 - 2 months after confirmation of order. More details will be sent out through emails and social media announcements.

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5. Damages

MOMOTEES is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
 

6. Returns and Exchanges

For information about returns and exchanges, please refer to our Return Policy.
 

7. Contact Us

If you have any questions about our Shipping Policy, please contact us at 'itsthemomotees@gmail.com'.